FAQ
🛒 Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and [Mention any other methods like Shop Pay, Apple Pay, Google Pay, or installment services like Afterpay/Klarna].
Q: Can I modify or cancel my order after it has been placed?
A: We strive to process orders immediately. If you need to modify or cancel your order, please contact us at support@ComposureBoutique.com within 1 hour of placing your order. After this time, we cannot guarantee changes as the order may already be in fulfillment.
Q: Where can I find sizing information?
A: Detailed sizing charts, including measurements and size conversions, are available on every individual product page. We also include fit notes where applicable (e.g., "Runs True to Size," "Oversized Fit").
📦 Shipping & Delivery
Q: What shipping options do you offer?
A: We offer the following shipping options:
Standard Shipping: [X-Y business days]
Express Shipping: [1-2 business days] (Available upon request/at checkout)
Q: How much does shipping cost?
A: We offer free Standard Shipping on all U.S. orders over $[X]. For orders under this amount, shipping costs will be calculated at checkout based on the weight and destination of your order.
Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. International shipping costs and estimated delivery times are calculated at checkout. Please note that the customer is responsible for any customs fees or import duties incurred upon delivery.
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email containing a tracking number and a direct link to the carrier’s tracking website.
↩️ Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Please see our full [Return Policy Page] for detailed eligibility and instructions.
Q: Are returns free?
A: The customer is generally responsible for return shipping costs, which will be deducted from your refund, unless the return is due to an error on our part (e.g., defective item).
Q: Can I exchange an item?
A: Yes, we are happy to process exchanges for the same item in a different size, subject to availability. Please contact us to initiate an exchange.
Q: What items are Final Sale?
A: All sale items, clearance items, jewelry, and intimates are considered Final Sale and cannot be returned or exchanged.
🛍️ Products & Availability
Q: Will a sold-out item be restocked?
A: We often restock popular items! To be the first to know, look for a "Notify Me" button on the product page and sign up for an alert. You can also [subscribe to our newsletter] for large restock announcements.
Q: Are your products true to size?
A: We strive for accuracy. Most of our pieces fit true to standard U.S. sizing. If an item runs small, large, or has a specific fit (like oversized), we will note it clearly in the product description.